I bought [something] from [a DSM vendor], and never got it! What should I do?


[Note: the information discussed below defines a 'DSM vendor' as an established legal business that sells parts or services for DSM cars, and not private individuals selling parts or services.]

If you have been charged for a part but never received it, contact the vendor as soon as possible. Verify the order, the shipping details for the part and the delivery time. Have the vendor locate the shipment via the tracking number, or get the tracking number and shipping company so that you can locate it.

If the order has been delayed, you can either wait for it or cancel your order. If the company has already charged you for the part, cancel your order and have your bank reverse the credit card charges for that order. Situations like these are why you pay by credit card.

Vendors are not supposed to charge you for a part until they have shipped it. If they charged you but did not ship, have them refund your money (immediately, thank you) until they do ship. If they did ship the part but you never got it, contact your credit card company and have them reverse the charges until your order is located.

QA #431

Last Updated:
2016-06-05 08:57


Cam Dorland | 95 Eagle Talon
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