Mitsubishi and Chrysler dealerships have earned the nickname 'Satan' over the past two decades by the DSM membership. This is because of the numerous horror stories circulated by reliable individuals concerning the quality of service provided by these dealerships. Also, the high cost of factory replacement parts contributed to the name. Apparantly, even the coveted 5-star service rating is no defense against various forms of service stupidity.
In all fairness, not all dealerships deserve the nickname 'Satan'. Some, like Talahassee Mitsibishi in Tallahassee, FL, have offered substantial discounts on factory parts to the Club DSM membership. Many other owners have reported good to excellent service from their local dealers. As with all things, your mileage may vary (YMMV).
Nevertheless, this particular term of endearment is reserved solely for those specific dealerships which provide bad service.
It is always best to shop around for parts and do your own mechanical work on your car. Unless you are rich.
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